Support, Operations & Accounting Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Serve as a product and accounting subject-matter expert for customers and their accountants • Act as the liaison between business owners, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions, and escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration • Continuously develop knowledge of the product, company, and departments • Receive, qualify, and resolve accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Pass constructive customer feedback on to product teams • Identify areas for improvement and lead projects that enhance team efficiency

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons • Direct experience working with a business owner is a plus • Strong interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Excellent written communication skills and the ability to explain concepts clearly to users • Ability to understand and respond to customer needs while delivering excellent service • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the product • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; the employer does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly budget to support working from home or in a coworking space • BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, Tech Days every three months for remote employees, and an annual off-site