Support, Operations & Accounting Specialist

🔥 13 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Serve as the business and platform expert for clients using Pennylane as their accounting and financial management software • Act as a liaison between business owners, in-house accountants, and accounting firms • Contact users daily and understand the issues they are experiencing • Investigate requests and provide an answer or solution • Escalate issues to technical teams when necessary • Help in-house accountants and accounting firms import their data into Pennylane to support their migration • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update help resources to promote customer self-sufficiency • Share accounting knowledge and hands-on experience with colleagues • Relay well-founded customer feedback to the Product teams • Identify areas for improvement and lead projects that contribute to team efficiency

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Experience working directly with a business owner is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Must not require visa sponsorship; the employer cannot hire candidates outside Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional days off under the RTT scheme, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • A BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, including Tech Days every three months and an annual company retreat • A highly flexible remote-working culture