Support, Operations and Accounting Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients using Pennylane • Serve as a liaison between client business owners, in-house accountants and accounting firms • Understand and investigate user issues on a daily basis • Provide answers or solutions and escalate issues to technical teams when necessary • Help accountants import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track requests through to complete ticket resolution • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Relay structured customer feedback to product teams • Identify areas for improvement and contribute to team efficiency • Lead projects that support professional development

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Interest in innovative work tools and new technologies • Ability to work independently, solve problems autonomously and find effective solutions • Familiarity with Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs and provide excellent service • Ability to work independently and as part of a team • Flexibility to adapt to the tool’s rapid evolution • Willingness to learn and stay up to date with product developments • Right to work in France required; the company does not sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT system, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including quarterly Tech Days and an annual retreat