Support, Operations & Accounting Specialist

🔥 19 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for Pennylane’s customer base • Serve as the central point of contact between client executives, in-house accountants, and accounting firms • Understand the issues users encounter on a daily basis • Investigate requests and provide an answer or solution • Escalate issues to the technical teams when necessary • Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration • Follow requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and hands-on experience with colleagues • Provide the Product teams with well-founded feedback on customer usage • Identify areas for improvement to increase team efficiency • Lead projects that contribute to the team’s professional development and success

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm; ideally, you will have completed at least three tax seasons • Direct experience working with company executives is a plus, such as in an internal advisory role • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, deliver excellent service, and maintain strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Willingness to learn and stay up to date with product developments • No visa sponsorship is provided; hiring is limited to Europe

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional paid time-off days on top of 5 weeks of annual leave • The opportunity to improve your English with Busuu • A monthly budget for all Pennylaners to support working from home or in a coworking space • A BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through our partner Gymlib • A Mac • Tech Days every 3 months for remote Pennylaners • An annual company off-site • An inclusive, supportive work environment that fosters personal and professional growth