Support, Operations & Accounting Specialist

🔥 17 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Receive, categorize, and analyze user requests • Understand users’ issues and business context • Provide clear, informative, and tailored responses • Track tickets through to full resolution • Escalate complex issues to the technical or product teams • Ensure a high level of service quality • Help in-house and accounting-firm accountants import their data into Pennylane • Understand the challenges involved in migrating from another accounting software solution • Identify potential difficulties and coordinate their resolution • Contribute to improving related processes and documentation • Create and update user-facing help resources • Identify recurring questions and promote customer self-service • Share accounting knowledge with the team • Escalate pain points and needs to the product teams • Suggest improvements to internal processes and tools • Gradually become a product and business expert, able to identify areas for improvement and lead projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Audit (CCA), or equivalent • At least 3 years of experience in an accounting firm • Ideally, experience completing at least three tax-year cycles • Direct experience working with business owners is a plus • Strong knowledge of accounting principles and the day-to-day realities of accounting firms • Interest in digital tools and new technologies • Self-motivation, curiosity, and strong problem-solving skills • Excellent written communication and teaching skills • Strong customer-service orientation and ease in building client relationships • Ability to work as part of a team and adapt quickly • Eagerness to learn and keep up with product developments • Professional English proficiency (reading, listening, and writing) • Knowledge of Pennylane is a plus • Ability to work in English as required by the role

🏖️ Benefits

• Alan Blue and Alan Mind health insurance • Meal vouchers through Swile • 6 to 12 additional RTT days on top of 25 days of paid annual leave • A monthly budget to work from home or from a coworking space • Offices located just a few minutes from Saint-Lazare station in Paris • BSPCE equity package • Access to 8,000 gyms and more than 300 wellness activities through Gymlib • A Mac • Access to Busuu to improve your English • Tech Days every three months and an annual company seminar • Sports activities and regular events with colleagues • An inclusive, supportive work environment conducive to personal and professional growth, both in the office and remotely