Support, Operations & Accounting Specialist

Job not on LinkedIn

🔥 11 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a subject-matter and platform expert for clients and accountants • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter in their day-to-day work • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help accountants integrate their data into Pennylane to facilitate migration • Continuously build knowledge of the product, the company, and its departments • Receive, qualify, and resolve accounting-related requests • Track tickets through to complete resolution • Handle increasingly complex customer requests • Create and update customer support resources • Share accounting knowledge with colleagues • Relay customer feedback to the Product teams • Identify areas for improvement and lead projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management • At least 3 years of experience in an accounting firm, ideally including at least three tax seasons • Direct experience working with a business owner is a plus • Strong interest in innovative tools and new technologies • Self-motivated, with the ability to solve problems independently • Knowledge of Pennylane is a plus • Professional proficiency in English • Excellent written communication and teaching skills • Ability to understand and respond to customer needs while providing excellent service • Ability to work independently and as part of a team • Adaptability in response to the tool’s rapid evolution • Eagerness to learn and stay up to date with product developments • Must have the right to work in France; visa sponsorship is not currently available

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of five weeks of paid leave • The opportunity to improve your English through Busuu • A monthly budget to support working from home or from a coworking space • A BSPCE equity package • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual company seminar • Opportunities to move to other teams