Support Specialist — Accounting & Financial Operations

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• You join the Pennylane Academy and receive continuous training on the product and on how the team operates. • You learn everything you need to know about our company, our vision, and our various departments. • You learn to identify all stakeholders and to collaborate effectively within your team and with other departments. • You start responding to accounting-related requests: you receive requests, qualify them based on a solid understanding of accounting principles, and provide quick, impactful answers. • You gain autonomy and take full ownership of cases, ensuring proper follow-up until tickets are fully resolved to guarantee user satisfaction. • You begin to handle increasingly complex client requests. • You contribute to creating and updating customer-facing help materials to improve client autonomy. • You share your accounting knowledge and field experience with colleagues. • You represent the customer’s perspective and provide constructive feedback to the product teams. • You become a product expert and help your team gain efficiency by identifying areas for improvement. • You take charge and lead to success projects that matter to you and support your professional growth.

🎯 Requirements

• Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME‑PMI, Master CCA, or Bachelor's in Administrative and Accounting Management). • At least 3 years of experience in an accounting firm (ideally having completed at least three fiscal periods). • Direct experience working with business owners is a plus (for example internal advisory roles). • Interest in innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Familiarity with Pennylane is a plus. • Professional level of English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to the rapid evolution of the tool. • Willingness to learn and stay up to date on product developments.

🏖️ Benefits

• A top-tier health coverage plan (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation. • The opportunity to improve your English via Busuu. • A monthly allowance for all Pennylaners to support working from home or from a coworking space. • Easy access to our offices, located a few minutes from Saint‑Lazare in the heart of Paris. • Allocation of BSPCE stock options. • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib. • A Mac laptop. • We play many sports together and regularly organize company events such as Tech Days (which bring remote Pennylaners together every 3 months) and an annual company retreat that fosters strong team cohesion.