Support Specialist — Accounting & Financial Operations

Job not on LinkedIn

🕒 April 27

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support Specialist for Accounting & Financial Operations, you act as a subject-matter and platform expert. • You are the primary contact for our customer base that has chosen Pennylane as their central accounting and financial management software. • As a member of the Application and Accounting Technical Support team, you serve as the central liaison between our clients (company leaders), their in-house accountants, and accounting firms. • You are in daily contact with users and work to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate their migration. • You join the Pennylane Academy and train on the product and the team’s processes. • You learn to identify all stakeholders and to collaborate effectively within your team and with other departments. • You begin to handle accounting-related requests: you receive requests, qualify them based on a solid understanding of accounting principles, and provide quick, impactful responses. • You gain autonomy and take full ownership of cases, ensuring proper follow-up of requests until tickets are fully resolved to guarantee user satisfaction. • You start managing increasingly complex customer requests. • You contribute to creating and updating customer-facing help materials to improve client autonomy. • You share your accounting knowledge and field experience with colleagues. • You represent the customer’s perspective and provide constructive feedback to the product teams.

🎯 Requirements

• Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor in Administrative and Accounting Management). • At least 3 years of experience in an accounting firm (ideally having completed at least three fiscal closing cycles). • Direct work with company leaders is a plus (e.g., in-house advisory roles). • Interest in innovative tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Familiarity with Pennylane is a plus. • Professional level of English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, deliver excellent service, and maintain good client relationships. • Capacity to work both independently and as part of a team. • Flexibility to adapt to the rapid evolution of the tool. • Willingness to learn and stay up to date on product developments.

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation. • The opportunity to improve your English through Busuu. • A monthly budget dedicated to all Pennylaners to support working from home or from a coworking space. • Easy access to our offices, located a few minutes from Saint-Lazare in central Paris. • BSPCE allocation (stock options). • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib. • A Mac. • We do many sports together and make it a point to meet regularly at company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company seminar, both of which foster strong team cohesion.