Support Specialist — Management Reporting & Accounting

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🕒 April 28

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support Specialist for Management Reporting and Accounting, you act as both a product and domain expert. • You are the primary point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management. • You engage with users daily and seek to understand the issues they encounter. • After investigation, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams. • You are also responsible for helping in-house accountants and accounting firms import their data into Pennylane to facilitate their migration.

🎯 Requirements

• Accounting education (e.g., BTS CGO, DCG, BTS in SME/PMI Management Assistance, Master CCA, or Bachelor's in Administration and Accounting). • At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods). • Experience working directly with company leadership is a plus (e.g., internal advisory). • Enthusiasm for innovative work tools and new technologies. • Autonomy and the ability to resolve problems independently and find solutions. • Familiarity with the Pennylane platform is a plus. • Professional working proficiency in English. • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and collaboratively as part of a team. • Flexibility to adapt to the tool’s rapid evolution. • Willingness to learn and stay up to date on product developments.

🏖️ Benefits

• Top-tier health insurance (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days (time-off in lieu) on top of 5 weeks of paid vacation. • Opportunity to improve your English through Busuu. • A dedicated monthly budget for all Pennylaners to support working from home or from coworking spaces. • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris. • BSPCE grant (stock options). • Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib. • Company-provided Mac. • Company events such as Tech Days and our annual company seminar.