Customer Experience Assistant, Italian Speaking

🕒 November 3, 2025

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PeopleCert

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

PeopleCert is a global leader in business and IT certifications, providing professional qualifications to individuals and organizations. The company offers a wide range of certification programs, including ITIL, PRINCE2, DevOps, and LanguageCert, aimed at advancing careers in areas such as IT service management, project management, software development, and language proficiency. PeopleCert supports continuous professional development through eLearning, virtual, and in-person training solutions, and membership resources for career advancement. With a focus on helping professionals validate their skills and align with business goals, PeopleCert sets the standard in professional certification and training services.

📋 Description

• Provide customer service to candidates, testing centers, and other stakeholders via email, chat, and phone • Address inquiries and resolve issues throughout the examination and certification process • Oversee secure and fair conduct of certification exams at designated testing centers or online platforms • Enforce exam rules and protocols to maintain certification integrity • Handle technical or procedural issues during exams • Perform administrative tasks for exam registrations, scheduling, and result processing • Maintain accurate records and compliance with procedures and standards • Collaborate with cross-functional teams to streamline processes and improve operational efficiency • Work effectively in a team and liaise with other teams • Carry out allocated duties using a flexible, adaptable, customer-centric approach across multiple time zones • Align work and presence with PeopleCert’s values

🎯 Requirements

• Bachelor’s degree any discipline will be an asset • Previous experience in similar position/function will be considered as an asset • Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage • Excellent command of the English and Italian language (native-like or C2 level certification desired; LanguageCert C2 LTE or C2 IESOL certificate would be a plus) • Advanced computer literacy is required; ECDL Advance level certification would be considered a plus • Excellent interpersonal, verbal, and written communication skills • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, deadline-driven environment • Availability to work in 24/7 rotating shifts, including some monthly night shifts, weekends and holidays • Background Check required before commencing SELT duties, where applicable • For SELT work in the UK: required DBS check, Right to Work in the UK check, HO security check, financial background check, and employment reference check • For SELT work outside the UK: equivalent background checks

🏖️ Benefits

• Monthly Bonus upon Performance • Work in an international, dynamic and fun atmosphere • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees • Complimentary coffee and tea in all our premises • Huge learning experience in using best practices and global environment • Constant personal and professional development