Practice Consultant I

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Implement custom, elegant workflow designs to best meet the need of our customers and help better streamline all clinical communications. • Engage & build fast rapport with customers, such as Practice Managers and Providers. • Build users, schedules and workflow rules within the PerfectServe platform. • Provide technical support, occasionally onsite, and make the appropriate user application adjustments during new customer go lives. • Monitor and make the necessary user and schedule application changes for PerfectServe’s synced applications. • Execute testing protocols. • Contribute to configuration standards best practices and • Execute the company’s configuration quality assurance • Serve as lead consultant for all types of outpatient projects • Work with physician offices to understand their communication requirements and apply PerfectServe’s technology in ways that deliver the best possible outcome for them • Configure workflow solutions • Conduct practitioner, practice manager and support staff training • Execute regular quality audits (design and configuration) • Provide remote go-live support • Manage account stages in SFDC and SmartSheet

🎯 Requirements

• 2+ years’ work experience in a customer facing, consulting, account manager, project manager, business analyst and/or other service role • Ability to work closely with peers and team members in a collaborative manner • Adaptable • Strong Microsoft Office proficiency with Excel, Visio, Word, PowerPoint and Outlook • Excellent written and verbal communication skills • Problem solving and reasoning skills with both configuration and communication • Strong organizational skills • Strong time management skills • Excellent attention to detail • The ability to thrive in a fast-paced environment • Honest and impartial

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities