HCS Customer Service Specialist II

🕒 March 31

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BASF

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

🌾 Agriculture

Chemicals • Agriculture • Healthcare

BASF is a global chemical company that operates across multiple sectors, providing a wide range of products and solutions. The company is focused on innovation and sustainability, serving industries such as agriculture, automotive, construction, electronics, energy, and healthcare. With a commitment to research and development, BASF aims to create chemicals that enhance the quality of life and support sustainable practices worldwide.

📋 Description

• Provide professional, accurate and timely responses to CMS (Medicare) and provider inquiries. • Maintain a current knowledge of all contract requirements and objectives. • Develop professional working relationships with colleagues, healthcare providers and other Medicare contractors. • Take inbound calls from providers to answer questions and resolve complex issues. • Make outbound calls to healthcare providers to confirm if letters requesting records for review have been received. • Respond to assigned written communications from providers timely and accurately. • Educate providers on proper process protocols and their appeal rights. • Establish appropriate contacts and perform necessary research to validate provider contact information. • Enter and update all contact and activity information into tracking logs and the audit platform. • Research and route internal/external communications to the appropriate person or department. • Notify management of escalated displeasure, legal action, government intervention, or suggestions for process improvements.

🎯 Requirements

• At least two (2) years’ experience in a call center or customer service position required. • At least one (1) year claims processing/billing experience preferred. • High School diploma or GED is required. • Must maintain HIPAA Certification.

🏖️ Benefits

• medical • dental • vision • HSA/FSA options • life insurance coverage • 401(k) savings plans • family/parental leave • paid holidays • paid time off annually