Senior Customer Support Engineer – Chromatography

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Service instruments at customer sites throughout the assigned geographic area • Install, optimize, maintain, troubleshoot, and qualify instruments • Advise users on proper operating procedures • Plan activities according to priorities and provide management with visibility • Perform maintenance and software and hardware upgrades • Apply maintenance and qualification protocols • Document every service intervention in accordance with quality requirements • Inform customers when the intervention is complete and provide the service report • Escalate incidents according to established processes • Manage the inventory of equipment and materials required for service interventions • Verify that tools comply with requirements before interventions • Deliver internal and/or external technical training • Promote PerkinElmer, its products, services, and consumables • Organize weekly travel and optimize schedules • Identify roadblocks for support teams • Perform interventions in line with quality, cost, and timeline objectives • Communicate regularly with customers regarding intervention progress • Suggest procedure improvements

🎯 Requirements

• Previous experience in a field-based role • Technical expertise with equipment commonly used in laboratories • Proficiency with the chromatography product range required; training may be provided if necessary • Experience delivering training • Professional proficiency in written and spoken English • Intermediate proficiency with the MS Office Suite • Low-voltage electrical work authorization in accordance with standard C18-510: BR TBT and BT, or training provided • Degree or education equivalent to 2–5 years of higher education in a scientific discipline: chemistry, physical measurements, materials science, physics, or electronics • Valid Category B driving licence required for daily travel • Ability to work independently • Team spirit • Strong teaching and coaching skills • Excellent customer relationship skills • Interest in new technologies and IT trends • Strong organizational skills • Meticulous and rigorous approach • Attention to detail

🏖️ Benefits

• Company car • Company health insurance • Profit-sharing scheme • RTT additional days off • Remote position, as indicated by the employer • Training provided on the chromatography product range where necessary • Electrical safety training provided where necessary

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