Senior Support Engineer, EMEA

🕒 September 22

🌐 France, Netherlands, +2 more countries – Remote

🇫🇷 France – Remote 🇳🇱 Netherlands – Remote 🇪🇸 Spain – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qdrant

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS

Qdrant is a company that builds a high‑performance vector database and managed cloud services for similarity search and AI retrieval. It offers an open‑source, Rust‑based vector engine (Qdrant Vector Database) plus managed offerings (Qdrant Cloud, Hybrid Cloud, Private Cloud, Edge, and Enterprise solutions), optimized for real‑time indexing, hybrid dense+sparse search, multivector retrieval, and large‑scale production deployments. Qdrant is positioned for builders of RAG, semantic search, recommendation systems, AI agents, and anomaly detection, and emphasizes developer APIs, enterprise security/compliance (SOC2, HIPAA options), and deployment flexibility (on‑prem, cloud, hybrid, edge).

📋 Description

• Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously • Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer • Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes • Use AI-assisted tooling to speed up triage where helpful • Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product • Build and maintain internal tools that make support workflows faster and more observable • Write and maintain documentation for customers and the internal team • Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company

🎯 Requirements

• 5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments • Strong, hands-on Kubernetes skills • Proficient in Python or a similar language for scripting and automation • Experience with Kafka or similar distributed messaging systems • Comfortable working in AWS, GCP, or Azure • Solid understanding of database internals and how they behave under production load • A Certified Kubernetes Administrator (CKA) credential is a plus • Familiarity with vector search or vector database technologies • Terraform and infrastructure-as-code experience • Security background is a plus • Experience with observability tools such as Prometheus or Grafana • Experience automating support workflows • Clear communication with technical and non-technical audiences

🏖️ Benefits

• A competitive salary with additional perks • Flexible working hours and async-friendly culture • Choose your own laptop equipment • For US-based full-time employees: 401k match • For US-based full-time employees: health, dental, and vision insurance • For US-based full-time employees: flexible PTO policy

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