Global Technical Support – France

Job not on LinkedIn

🔥 13 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NCR Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1884

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

💰 $820M Post-IPO Equity on 2015-11

Consulting • Food & Beverage • Hospitality

NCR Corporation has evolved into two distinct companies: NCR Voyix and NCR Atleos. NCR Voyix provides digital commerce solutions tailored for retailers and restaurants on a global scale, enhancing their sales and customer interaction capabilities. In contrast, NCR Atleos focuses on expanding financial access by transitioning transactions to self-service channels and empowering financial institutions and retailers with its extensive ATM network. Together, these entities continue to build on NCR's legacy of facilitating insights, connections, and experiences across various commerce and financial landscapes.

📋 Description

• Collaborate with country managers to provide technical support and improve quality metrics • Ensure optimal service levels for customers • Support process compliance requirements to reduce risk and improve operational efficiency • Analyze key metrics, including revisit and repeat-dispatch rates • Lead continuous improvement initiatives • Collaborate with Learning teams on new and existing training programs • Provide training materials in the local language • Train vendor technicians, service desks, and technicians on customer equipment • Mentor junior members of the support team • Manage customer escalations and assist the COL in resolving them • Assign work and projects to senior engineers and technicians • Provide technical assistance to field technicians • Facilitate software deployments and share technical knowledge • Assist with service delivery by third-party providers and provide technical support to them • Deploy customer software images to engineers • Provide on-site support for complex failures • Support the COL during customer meetings on technical matters • Collaborate with Technical Services (TS) facilities on staging and documentation • Assist new customers with technical requirements and logistics

🎯 Requirements

• Qualification in a relevant field, such as Information Technology or Engineering • Proven experience in technical support or similar roles • Strong communication and leadership skills • Ability to work collaboratively with different teams • Knowledge of NCR Voyix POS and SCO systems • Knowledge of third-party POS and SCO systems is an advantage • Must hold a valid driving license in your jurisdiction • Must consent to periodic, controlled reviews of telematics (GPS) data for driving-behavior risk analysis when driving a company-provided vehicle, where applicable

🏖️ Benefits

• Company-provided vehicle, where applicable • Periodic, controlled review of telematics (GPS) data for driving-behavior risk analysis when driving a company-provided vehicle