Service Admin Specialist

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Administer end-to-end service operations across Oceania • Log, assign, reassign, and manage service requests and work orders in ServiceMax • Serve as initial customer contact via phone and email • Convert approved estimates into work orders and invoice completed work • Manage customer and supplier procurement platforms, including Ariba • Prepare, manage, and follow up on customer quotations • Maintain contract pricing, sales agreements, instrument records, and asset data in SAP and ServiceMax • Coordinate equipment logistics, demonstrations, returns, credits, parts procurement, shipments, and customs documentation • Provide Safety Data Sheets and related customer documentation • Coordinate supplier onboarding and customer procurement-system setup • Manage customer master data and product/part-number records • Establish supplier credit accounts and generate purchase orders • Coordinate proforma invoices and support customer prepayment transactions • Provide backup support for Contract Sales, Consumables Sales, and Contract Administration • Support consignment inventory stocktakes, reconciliation, and billing • Perform administrative support for import permits and regulatory registrations, including AICIS and Poisons Permits • Assist Accounts Receivable with overdue payment collection • Manage the Oceania customer service inbox and route enquiries and orders to appropriate teams

🎯 Requirements

• Relevant tertiary qualification or equivalent experience • Customer facing experience in a technical based industry • Strong relationship building skills • Strong organizational skills • Experience working with customer relationship management software systems; SFDC and ServiceMax an advantage • Trained or capable of being trained in use of SAP • High level of computer literacy • Ability to work effectively within a team and as an individual • Sound knowledge of industry expectations and customer service • Experience working in a similar role with a service team highly welcome