Team Leader OneSource, Southern France

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🔬 Science

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Science • Pharmaceuticals • Healthcare Insurance

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Ensure PerkinElmer and client QHSE (Quality, Health, Safety & Environment) rules are known and followed by field personnel • Optimize service schedules for field technicians organized by the Client Manager(s) • Monitor inventories and ensure spare parts stocks are properly managed • Serve as the technical authority for services performed on client equipment (technical advice, application support, failure-management strategies, crisis management, etc.) • Monitor technicians’ completion of planned services in line with defined objectives • Ensure teams record performed services in PerkinElmer’s maintenance management system used on the client site and, if required, in the client’s own IT system • Oversee proper processing of billable services by the responsible service(s) • Contribute to the optimal (operational and financial) management of relationships with external service providers and to their evaluation • Analyze key performance indicators (KPIs), identify deviations, and develop and implement necessary action plans • Contribute to preparing operational reports and communicating them to clients • Handle all client complaints in accordance with internal procedures • Propose and implement procedures and processes to continuously improve quality, cost and duration of interventions • Promote the benefits of the OneSource program to technical services, laboratory managers and on-site users • Ensure proper upkeep of PerkinElmer premises on client sites and, more generally, preserve PerkinElmer’s image with the client • Act as the primary contact for the client’s technical contracting authority; organize and lead monthly meetings with them • Communicate regularly with the business/sales team about leads, concerns and difficult client situations and ensure technical teams escalate this information • Report competitive information and trends that may impact the Service OneSource growth strategy • Be responsible for the contracted equipment base in your territory and ensure the installed base is maintained year over year • Manage contract renewals in collaboration with site contacts • Participate in selling service contracts in collaboration with relevant stakeholders • Implement a sales strategy for consumables, training, OQ (Operational Qualification), additional workstations, relocations and other billable supplementary services

🎯 Requirements

• Diploma or degree level equivalent to Bac+2 to Bac+5 in a Science field: chemistry/biology, physics or electronics, or equivalent experience • Experience in a laboratory environment and familiarity with associated rules and procedures • Knowledge of equipment commonly used in laboratories: HPLC/GC, centrifuges, dissolution testers, temperature & humidity measurement devices, PSM hoods (list not exhaustive) • Professional working proficiency in English (reading, writing and speaking) • Intermediate level in MS Office suite

🏖️ Benefits

• Company health insurance • Company car • Meal vouchers • Profit-sharing and employee bonus schemes • RTT (reduction in working time / additional time off)