Technical Support Analyst, N1

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Perseus TI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Perseus TI is a Brazilian educational technology company that provides a cloud-based ERP and associated apps and payment solutions for private schools, higher education and continuing education providers. Its Perseus ERP, Perseus APP and Perseus PAY products centralize academic, financial and administrative processes, offer data migration, implementation, training and ongoing support, and aim to reduce costs, improve communication with the school community, lower delinquency and streamline institutional management.

📋 Description

• Provide first-level (N1) technical support via phone, chat, and tickets • Identify, analyze, and resolve customer questions and issues • Guide users on how to use the systems, explaining solutions clearly and accessibly • Log and follow up on support requests, ensuring information quality and compliance with processes • Document solutions for frequently asked questions and recurring issues, contributing to the knowledge base • Escalate more complex requests to the appropriate teams • Identify opportunities to improve support processes and the customer experience • Serve as the point of contact between customers and Perseus, a company specializing in education management and software development

🎯 Requirements

• Previous experience in public-facing roles, technical support, customer service, or related areas • Knowledge of academic and educational processes • Basic computer skills, including web browsers, operating systems, the internet, and Microsoft Office • Familiarity with customer support tools, ticketing systems, and digital communication channels • Strong verbal and written communication skills, with the ability to convey information clearly and objectively • Previous experience working at educational institutions or companies in the education sector • Experience with academic management systems • Availability to work under a cooperative employment model

🏖️ Benefits

• Paid time off from the first month, with the possibility of selling up to 10 days per cycle by prior arrangement • Annual performance bonus of up to two months’ annual salary, tied to the achievement of goals • Health Allowance for health or dental insurance expenses • Nipomed: telemedicine services and access to a network of accredited doctors and laboratories for you and your family • Zenklub: one free psychotherapy session per month and special rates for additional sessions • Namu: wellness platform with content and activities focused on physical and emotional health • TotalPass: access to gyms and wellness services • Lincard: benefits club offering discounts and services related to education, health, and quality of life • Maternity and paternity support, including a special gift • Dependent benefits, subject to the terms of each benefit • Special gifts upon completing 3, 5, and 10 years with the company • Ongoing development through feedback, learning opportunities, and Individual Development Plans (IDPs) • 100% remote work

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