Customer Support Analyst

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nubimetrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

💰 $394.6k Convertible Note on 2014-11

eCommerce • Analytics

Nubimetrics is a company that provides intelligent information to help sellers on Mercado Libre find the perfect products to sell, position themselves effectively, and generate profitable sales. Their tools allow sellers to discover lucrative products, understand their competitors, and optimize their business strategy. Nubimetrics is considered an essential tool for eCommerce professionals who want to expand and improve their market vision by offering precise and quality information. The company supports its users with a corporate academy for continuous learning and improvement in the field of sales.

📋 Description

• Ensure an excellent customer experience throughout the customer journey with Nubimetrics • Drive platform adoption and reduce churn • Provide support via chat and email • Train users and guide them in the strategic use of the platform • Act as a liaison between customers and internal teams • Identify opportunities for improvement • Report bugs to the Development team • Report improvement opportunities to the Product team • Assist customers via chat and email • Resolve users’ questions, inquiries, incidents, and platform issues • Guide customers with a focus on problem resolution

🎯 Requirements

• At least 3 years of customer service experience (required) • Experience in SaaS sales (required) • Fluent Spanish (preferred) • Experience working with e-commerce companies and selling on Mercado Livre (preferred) • Experience conducting customer training, onboarding, or presentations (required) • Experience using a CRM (required), preferably HubSpot

🏖️ Benefits

• Caju benefits card • Premium health insurance • Special leave policy covering pregnancy, non-pregnancy-related leave, adoption, phased return to work, support for parents attending to school-aged children, and more • Half a day off each month • Three bonus days off per year • Birthday day off • Courses and professional development opportunities • 100% free English and/or Portuguese classes • Excellent workplace culture

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