Mid-Level Support Analyst

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

AZ Tecnologia em Gestão

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

AZ Tecnologia em Gestão is a specialized company that focuses on transforming the management needs of its clients into proprietary technological solutions, enhancing efficiency in both public and private management. With over 35 years in the industry, AZ provides complete, flexible technological solutions compliant with current legislation, aiming to optimize business operations. The company's expertise has built trust with 200,000 clients and has successfully executed 60 million transactions, contributing significant savings to public and private sectors. AZ's innovative solutions, such as the SIGA system, have become essential for effective public administration, ensuring compliance and transparency in the management processes.

📋 Description

• Provide technical support to clients with moderately complex environments, contracts, and robust customizations • Diagnose requests and implement technical solutions to ensure service continuity, customer satisfaction, and SLA compliance • Analyze requests as a technical triage filter to optimize first-contact resolution • Use internal tools and the knowledge base to validate solutions and simulate scenarios • Escalate complex tickets to N2 and N3 support teams with detailed diagnoses and records • Update and improve tutorials, operational workflows, and knowledge base articles • Monitor SLAs and deadlines, flag risks, and maintain departmental performance indicators • Support junior colleagues with technical questions and system usage • Identify and report error patterns, systemic failures, and optimization opportunities • Prioritize multiple requests, maintain professional communication, and accurately document interactions

🎯 Requirements

• Two years of experience as a support analyst or in a similar IT role is preferred • Knowledge of network troubleshooting (LAN/WAN, VPN, firewall) • Experience with or knowledge of customer support tools, ticket management, and systems monitoring • Knowledge of Google Workspace (Docs, Sheets, Slides) • Knowledge of Windows and Linux operating systems • Knowledge of Microsoft Office (Word, Excel, PowerPoint) • IT certifications (e.g., Microsoft Certified, ITIL Foundation) are a plus • Knowledge of network protocols (TCP/IP), topologies, and basic cloud and on-premises infrastructure concepts is a plus • Familiarity with information security and best practices is a plus • Completed or ongoing higher education in Information Technology, Information Systems, Computer Networks, Systems Analysis and Development, or a related field

🏖️ Benefits

• Meal allowance • Work equipment • Access to exclusive partner offers • Gympass • Employee referral bonus • Dental plan (optional) • Life insurance • Birthday day off • Home office allowance • Health insurance • Education assistance (Galena platform)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume