IT Support Analyst

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Dedalus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Dedalus is a global provider of healthcare software solutions aimed at transforming and optimizing health and social care systems worldwide. Their offerings include the Continuum of Care platform, which enhances patient care through all stages, from prevention to end-of-life care, utilizing modern technologies for interoperability and integration. Dedalus supports over 7,500 healthcare organizations across 40 countries, providing electronic medical record (EMR) solutions, diagnostic results, and innovative cloud services to healthcare facilities, hospitals, and research institutions. They emphasize innovation in healthcare delivery, improving access to care and enhancing the quality of healthcare through data-driven approaches.

📋 Description

• Respond to customer-submitted tickets, providing clear, accurate, and effective guidance and direction. • Perform preventive maintenance and corrective actions for Dedalus Healthcare products related to operational processes. • Provide solutions to improve the customer’s day-to-day activities. • Install software and hardware and perform performance analyses as needed. • Investigate system issues and defects and apply fixes, workarounds, or other reconciliation techniques. • Conduct application training for users and maintain up-to-date knowledge of the system. • Negotiate satisfactory resolutions for end users at various technical and management levels. • Develop configuration and operations manuals related to Dedalus Healthcare products. • Address questions, adjust processes, and correct operational and system errors to ensure the proper functioning of the contracted scope.

🎯 Requirements

• Currently pursuing a degree in Information Systems, Computer Science, Computer Engineering, Systems Analysis, or a related field. • Excellent verbal, written, and interpersonal communication skills. • Prior knowledge of Dedalus Healthcare software or similar products, hospital workflows, and a proven ability to learn new technologies. • Excellent computer skills, including MS Office and Internet-based knowledge management systems. • Proven organizational and time-management skills. • Demonstrated ability to adapt to change and manage priorities. • Strong customer service skills when interacting with internal and external customers. • Strong understanding of technical services operations, product release processes, and the healthcare environment. • Must be eligible for domestic or international travel as required by the company. • Must be available to provide customer support at varying hours, including during customers’ operating hours. • Knowledge of Linux and Windows Server operating systems. • Knowledge of networking.

🏖️ Benefits

• Engaging and rewarding work experience • Culture that encourages learning and innovation • Collaboration and improvement of clinical processes • Inclusive and diverse work environment • Opportunity to make an impact on healthcare delivery • Opportunity to work with a multinational team

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