Support Engineer

Job not on LinkedIn

🔥 24 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AI bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

📣 Marketing

Artificial Intelligence • B2B • Marketing

AI Bees is a software development company specializing in performance-based marketing powered by artificial intelligence. They focus on creating highly personalized email and LinkedIn campaigns, leveraging proprietary algorithms to identify potential best clients. With tools like AI Nectar, AI Memory, and AI Harvest, AI Bees employs advanced analytics and data intelligence to generate quality leads and establish targeted marketing strategies for B2B businesses.

📋 Description

• Collaborate with teams to design, build, deploy and monitor new and existing services • Build and evolve change management and release processes • Identify and improve processes through automation • Focus on observability and logging through proactive monitoring, alerting and anomaly detection • Participate in monitoring activities and quickly mitigate production issues • Mitigate production issues using scripts, automation and infrastructure scaling • Raise third-party tickets when needed, including Microsoft, CloudAMQP and NewRelic • Update and improve runbooks • Perform root cause analysis with teams to prevent incidents • Collaborate with infrastructure and security teams to build scalable, secure and resilient systems • Define SLOs and error budgets using Support Engineering methodologies • Work with the Operations team to align processes • Contribute to capacity planning and access management • Create world-class solutions

🎯 Requirements

• University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development • Solid fundamentals in object-oriented design, data structures, algorithms and problem solving • Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD • Experience with SRE and Support Engineering methodology/culture • Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python • Experience with monitoring tools such as New Relic, DataDog, Grafana • Advanced communication skills in English (written and spoken) • Experience with Agile projects • Passion for software development and software quality • Experience working in an environment which uses and stimulates DevOps culture • Ability to solve problems creatively and continuously seek improvements • Clear communication with the team and company to identify issues and demands • Autonomy to recognize current and new priorities and evaluate their impact • Ability to take on early-stage projects and build solutions from the ground up

🏖️ Benefits

• Performance based bonus* • Attendance Bonus* • Private pension plan • Meal Allowance • Casual office and dress code • Days off* • Health, dental, and life insurance • Medicines discounts • WellHub partnership • Childcare subsidies • Discounts on Ambev products* • Clube Ben partnership • Scholarship* • School materials assurance • Transport allowance

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