Customer Support Analyst – Payroll and HR Administration Focus

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Provide customer support focused on payroll and HR administration processes, ensuring technical assistance, clear guidance, and an excellent customer experience • Handle customer inquiries via chat, with a focus on payroll and HR administration matters • Advise customers on payroll processing, onboarding, offboarding, and vacation procedures • Assist with reviewing employment-related calculations • Answer questions about statutory charges and contributions, including INSS, FGTS, and eSocial • Analyze and resolve inconsistencies related to payroll and HR administration • Ensure quality, speed, and accuracy in customer interactions • Log and monitor support tickets through resolution • Provide customers with support on detailed and technical matters

🎯 Requirements

• Intermediate proficiency in Microsoft Office • Knowledge of specific tax regulations • Intermediate knowledge of accounting software • Proficiency in ancillary tax and regulatory obligations • Skills in preparing employment-related documents • Basic knowledge of payroll benefits administration • Basic knowledge of managing and reviewing events in eSocial and FGTS Digital • Knowledge of employment legislation • Basic knowledge of the PIS and COFINS single-phase taxation regime • Knowledge of ICMS legislation and state agreements • Knowledge of procedures for recording incoming and outgoing invoices • Customer-facing experience • Proficiency with customer support tools, including omnichannel platforms • Intermediate skills in tax analysis and assessment • Knowledge of issuing service invoices, withholding taxes, service codes, and applicable municipalities • Knowledge of ISS legislation and municipal and federal tax incentives, with an emphasis on service exports • Intermediate knowledge of the Fator R tax incentive • Currently pursuing a degree in Accounting or Business Administration

🏖️ Benefits

• Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained during vacation • Unimed Health Insurance – 100% covered by Contajá, with copayments only when the plan is used; dependent coverage is fully paid by the employee • Birthday Day Off • Wellhub (formerly Gympass) – access to gyms and wellness platforms • Telepsychology – up to 2 free consultations per month • Telenutrition – up to 2 free consultations per month • 15% discount on laboratory tests at Dasa network facilities • 30% discount on generic medications and 20% discount on brand-name medications at Pague Menos pharmacies • Partnership with Estácio for academic development • ImpulsoJá Career Development Plan • Gamification program with virtual coins redeemable for prizes, events, and gifts

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