Technical Support Analyst, Mid-Level

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Handle and resolve technical infrastructure support tickets, ensuring quality and compliance with established SLAs • Analyze, diagnose, and troubleshoot incidents related to operating systems, networks, access, and infrastructure services • Manage users, permissions, and access • Support the identification and resolution of recurring issues, contributing to environment stability • Document technical procedures and solutions • Collaborate with other Infrastructure professionals on improvements and automation • Support the identification and remediation of vulnerabilities affecting the environments under the team’s responsibility

🎯 Requirements

• Previous experience in IT technical support • Knowledge of Windows and Linux operating systems • User, group, and permissions management • Knowledge of networking, including TCP/IP, DNS, DHCP, and VPN • Experience with ticketing and incident management tools • Ability to investigate technical issues, identify root causes, and propose solutions • Strong communication and organizational skills, with the ability to work effectively as part of a team • Knowledge of virtualized environments, such as VMware or Hyper-V, is a plus • Familiarity with cloud infrastructure, preferably AWS, is a plus • Knowledge of shell scripting for task automation is a plus • Knowledge of Terraform and Ansible is a plus • Knowledge of Kubernetes is a plus • Experience monitoring infrastructure environments and applications is a plus • Familiarity with ITIL processes and incident and problem management is a plus • Knowledge of information security and vulnerability management is a plus

🏖️ Benefits

• 100% remote work • Working hours from 1:00 p.m. to 10:00 p.m. • Inclusive, purpose-driven environment • Opportunities for development and an outstanding career • An environment that supports balancing your career with personal commitments and interests • Well-being programs • Experian Life • Equal opportunity and affirmative action

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