Customer Service Agent, Japanese

Job not on LinkedIn

🔥 10 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Personalbüro U. Herrmann

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Personalbüro U. Herrmann is a recruitment agency specializing in sourcing multilingual sales, customer service, and operational talent for BPO and shared service organizations across Europe and Latin America. The firm provides end-to-end recruitment solutions including permanent placements, high-volume BPO hiring, multilingual talent acquisition, and niche casino & iGaming recruitment, supporting both employers and candidates with job listings, applications, and compliance-focused hiring services.

📋 Description

• Deliver excellent customer service through phone, email and messaging channels • Support customers with enquiries related to hotels, flights, activities and other travel products • Handle a high volume of customer and partner enquiries • Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries • Identify opportunities to improve customer service through self-service initiatives and process improvements • Provide feedback and contribute to initiatives that improve operational efficiency • Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching • Perform office-based administrative duties whenever required • Work collaboratively with the wider team to contribute to the overall customer experience

🎯 Requirements

• Excellent spoken and written English and Japanese • At least 1 year of experience in a customer-facing or partner-facing role • Strong customer service skills, including attentiveness, empathy, patience and consistency • Excellent verbal and written communication skills • Professional telephone etiquette • Excellent attention to detail • Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements • High degree of integrity and ability to handle confidential information • Ability to work effectively in a fast-paced environment

🏖️ Benefits

• Remote work model • Full-time employment

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