Manager, Quality – Digital Systems

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Pfizer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1849

💰 Post-IPO Debt on 2023-05

We’re celebrating 175 years of daring scientific innovation—and we’re not done yet. Every day, we’re channeling our passion and resources into delivering innovative therapies that change the face of healthcare. Let’s outdo yesterday.

📋 Description

• Serve as the primary business administrator for Veeva eQMS on behalf of Regulatory Quality Assurance. • Manage and resolve system administration tickets requiring business-level intervention; triage and escalate as appropriate. • Own access request intake and provisioning across RQA’s digital systems environments. • Support Veeva release coordination through UAT, business approvals and communications, and production deployments. • Maintain and continuously improve job aids, quick reference guides, and user-facing documentation for Veeva eQMS and integrated supporting tools, keeping materials current across system releases. • Develop, prepare, and deliver reporting across functional areas. • Provide authoritative guidance on Veeva vault configuration options in support of the businesses needs. • Stay current on Veeva platform developments and GxP digital systems best practices. • Independently represent the RQA Digital Systems team within enterprise programs and initiatives. • Maintain clear ownership of workstream status and decisions. • Coordinate with Pfizer Digital and cross-functional teams to support enterprise quality data integrity and system continuity efforts. • Execute periodic data extracts and reporting tasks in support of regulatory and quality operations, ensuring accuracy, timeliness, and appropriate documentation. • Proactively identify opportunities for meaningful process improvement and digital transformation within RQA’s quality systems operations.

🎯 Requirements

• Bachelor’s degree in Life Sciences, Information Systems, Computer Science, or a related field with 5+ years of relevant industry experience; advanced degree preferred. • Hands-on Veeva Vault eQMS experience, including configuration, administration, and working knowledge of vault object relationships and shared configuration dependencies. • Demonstrated knowledge of AI-enabled tools, automation, or advanced analytics, with experience implementing AI to improve processes and increase efficiency. • Experience in a GxP-regulated pharmaceutical or biotech environment with demonstrated understanding of quality management system processes. • Proven ability to operate autonomously and collaboratively on complex, cross-functional work. • Strong analytical and problem-solving skills; able to assess the downstream impact of system changes and translate business needs into actionable system decisions. • Excellent written and verbal communication skills; able to produce clear documentation, user-facing guidance, and stakeholder-ready reports. • Experience with data reporting tools and/or data extraction (e.g., SQL, Spotfire, Power BI, or equivalent).

🏖️ Benefits

• Flexible, innovative, and customer-oriented culture • Opportunity to impact patients directly