Director, 340B Customer Success

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🕒 July 7

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PharmaForce

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PharmaForce is a dedicated 340B third-party administrator (TPA) that provides software and services to help health systems, federally qualified health centers, critical access hospitals, and specialty programs manage 340B pharmacy programs with compliance, visibility, and automation. Their platform includes contract pharmacy claim capture, mixed-use split billing, automated manufacturer reporting (ClaimsConnect), referral claim recovery (Referrals+), an Rx savings card, home infusion capture, and AI-enabled insights (Kareem AI). PharmaForce emphasizes real-time visibility into claims, clean audit trails, compliance-first workflows, and reducing manual work to maximize 340B capture and savings for covered entities.

📋 Description

• Serve as a trusted advisor to covered entities, guiding them in maximizing the value of their 340B programs • Build strong, collaborative relationships with stakeholders across pharmacy, compliance, finance, and executive leadership • Identify opportunities to improve program savings, reduce leakage, and enhance overall financial performance • Ensure adherence to all 340B regulatory requirements and support entities in maintaining audit-ready programs • Drive process improvements that increase efficiency, accuracy, and scalability of 340B operations • Champion the use of PharmaForce tools to enhance visibility, control, and performance across the 340B program • Act as a bi-directional conduit between customers and internal product teams • Deliver comprehensive operational assessments to identify gaps in split-billing accuracy, referral capture, contract pharmacy management • Produce quarterly business reviews (QBRs) with executive summaries showing performance, ROI, and recommendations • Create customized 340B optimization roadmaps with phased plans, timelines, and success criteria

🎯 Requirements

• Deep knowledge of the 340B program, including regulatory requirements and operational practices • Experience working with covered entities, 5 years or more (e.g., hospitals, health systems, FQHCs) • Strong analytical and problem-solving skills with a focus on financial and operational performance • Demonstrated ability to manage client relationships and deliver consultative value • Familiarity with 340B technology platforms and data analytics tools preferred • Excellent communication skills, with the ability to translate complex concepts into clear guidance • Adaptability and proactive mindset in a dynamic regulatory environment

🏖️ Benefits

• Health, dental, vision, and life insurance • 401(k) • Paid time off