Head of Customer Success

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RevenueCat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🔌 API

🤝 B2B

💰 $40M Series B on 2021-05

SaaS • API • B2B

RevenueCat is a platform that helps developers build and grow their subscription-based apps by simplifying in-app purchase management across iOS, Android, and the web. Trusted by over 32,000 apps, RevenueCat offers a suite of tools for subscription data management, customer support, marketing, and engineering teams. The platform enables businesses to implement in-app purchases faster, automate receipt validation, and provide a central source of truth for subscription data. RevenueCat also supports A/B testing and provides actionable insights through a unified view of cross-platform usage, helping apps to drive growth and optimize revenue strategies. With its comprehensive API, RevenueCat facilitates the integration of subscriptions with existing marketing and analytics tools, allowing developers to focus on building impactful app features.

📋 Description

• Building the CSM operating system: Define how Customer Success works at RevenueCat as we scale: customer tiers, coverage models, account plans, health signals, review cadences, renewal / expansion touchpoints, escalation paths, and the difference between bespoke support and scalable programs. • Leading and coaching the CSM team: Manage, coach, and raise the bar for a team of CSMs. Help them become growth generalists who deeply understand customers' apps, audiences, business models, goals, constraints, RevenueCat usage, and opportunities. Identify where we need coaching, role changes, new hires, or clearer expectations. • Owning strategic account quality: Make sure our top accounts have real account strategy: clear customer goals, app context, product adoption opportunities, risks, stakeholder maps, open asks, next steps, renewal / expansion context, and technical health input from Technical Account Managers where relevant. • Making CSMs true growth partners: Help CSMs move beyond generic relationship management. CSMs should be able to diagnose likely growth bottlenecks, recommend practical RevenueCat adoption, interpret app performance, qualify when the subject matter experts from our Growth Advisory team should get involved, and keep the customer moving toward higher-impact work. • Clarifying CSM / TAM / Growth Advisory handoffs: Partner closely with TAM, Support, Sales, Product, and Growth Advisory so customers get the right help from the right person. CSMs should own customer context, account strategy, adoption, stakeholder management, and next-step clarity. TAMs should own technical correctness. Growth Advisory should go deep on specific, high-impact growth problems. • Turning repeated customer work into scale: When the same issue appears across accounts, make sure it becomes a playbook, template, customer education asset, internal enablement, webinar, support macro, sales collateral, product feedback, or docs improvement. The goal is not to consult the same problem forever. The goal is to make the company smarter every time we solve it. • Driving measurable customer and business outcomes: Define and improve the metrics that matter: product adoption, account health, customer outcomes, renewal / expansion influence, quality of account strategy, risk visibility, and the team's ability to create leverage as the customer base grows.

🎯 Requirements

• 8-12+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Revenue, or a closely related customer-facing function • 4+ years managing and scaling customer-facing teams • Experience owning or strongly influencing renewal, expansion, account health, adoption, or customer-growth outcomes • Strong customer-facing presence with founders, executives, product leaders, growth leaders, and technical teams • Experience building customer segmentation, coverage models, account planning, health scoring, QBR / EBR motions, renewal processes, or similar CS operating systems • Enough technical fluency to operate in a product-led, developer-facing company • Strong analytical judgment: you can use customer, product, revenue, and usage data to prioritize where the team should spend time • Excellent written communication and async operating habits • A bias toward action, high ownership, and direct follow-through

🏖️ Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator • 10-year window to exercise vested equity options • Fully remote and flexible work environment • 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge • $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning