Director, Customer Success

🕒 6 days ago

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Premier Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare Insurance • Consulting • Artificial Intelligence

Premier Inc. is a leading healthcare improvement organization that focuses on revolutionizing the healthcare industry through innovative solutions. They offer a wide range of services including group purchasing, technology, consulting, advocacy, and solutions for supply chain, quality improvement, pharmacy, and population health. Premier Inc. leverages data analytics, applied sciences, and artificial intelligence to drive decisions and generate real-world outcomes. Their mission is to transform healthcare and maximize value-based care, aiming to improve quality, safety, and better manage costs in health systems. The company's collaborative approach and partnership with healthcare providers enable them to deliver measurable results and influence healthcare policies.

📋 Description

• Maintain a proactive cadence with customers to grow account relationship, advise of new product and service offerings, discuss optimization opportunities, identify SMART goals, establish success metrics, and track progress towards achieving goals. • Analyze data trends, alert patterns, and other key data metrics to present insightful use cases and recommendations to customers. • Be a team leader & collaborative worker – the CSM will be the 'quarterback' for internal Stanson teams to coordinate key presentations to customers based on internal analysis. • Builds, develops and grows business relationships within large healthcare delivery systems vital to the success of projects. • Identifies project risks & takes appropriate actions to mitigate them. • Utilize business professional writing & communication skills to lead projects in an efficient & effective manner. • Educate & train key healthcare project champions to learn the Stanson ‘Iris’ analytics tool. • Identify and validate value and return on investment Stanson-Premier delivers to members, renewal and business retention activities. • Utilize standard practices, reporting and value calculations while customizing based on the member. • Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes.

🎯 Requirements

• 7 or more years of experience • Bachelor's degree (Required) • Managing or implementing large complex accounts with multiple products and services • Develop relationships and engage with health system C-suite and other key functional stakeholders • Executive level presentations • Consulting Experience with Epic, Cerner, Athena, or other EMR implementation, and/or healthcare consulting roles • SaaS • Project Management Professional (PMP) (Preferred)

🏖️ Benefits

• Health, dental, vision, life and disability insurance • 401k retirement program • Paid time off • Participation in Premier’s employee incentive plans • Tuition reimbursement and professional development opportunities