Principal Customer Success Coach

🕒 May 27

🏄 California – Remote

🏄 California – Remote

💵 $99k - $140k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

🏢 Enterprise

Enterprise • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Responding to customer inquiries and advising on Arena capabilities and best practices • Acting strategically to help customers achieve their business goals and outcomes • Maintaining customer success plans, activities, and notes within Gainsight • Nurturing relationships and identifying risks or opportunities for expansion • Identifying and resolving issues or dissatisfaction by applying the appropriate resources • Monitoring escalations and advocating for product enhancements as appropriate • Contributing to the ongoing optimization of our coaching systems, processes, and tools • Working closely with cross-functional teams to enhance the customer experience and drive customer growth, retention, and satisfaction

🎯 Requirements

• 8-10+ years of hands-on experience with PLM and QMS (Arena preferred) • Working knowledge of ERP and CAD systems and their relationship to PLM • Experience managing a portfolio of customer accounts in the Enterprise space • Strong business acumen, communication, and presentation skills • A mindset of putting the customer first and exceeding expectations • History of building relationships at all levels of a customer's organization and internally • Gainsight or other CSM software experience is a plus, not required • Four-year BA/BS degree (Technical) or equivalent experience • Minimum of 8-10 years of professional experience in a customer-facing role within SaaS or other enterprise applications and services

🏖️ Benefits

• Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) • Medical, dental and vision insurance • Paid time off and sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy