Customer Success Director

🕒 May 20

🗽 New York – Remote

🗽 New York – Remote

💵 $130k - $160k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Avo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $5M Seed Round - AvoMD on 2023-06

Artificial Intelligence • SaaS • B2B

Avo is a clinician support platform that transforms medical evidence and guidelines into actionable, AI-driven tools integrated directly into clinical workflows and EHRs. The company offers an all-in-one SaaS platform with EHR integrations, customizable no-code/low-code builders, and AI assistants for inpatient and outpatient use—supporting clinical pathways, ambient listening, documentation, and operational workflows. Avo serves provider organizations, life sciences, and medical societies to standardize care, reduce clinician burnout, and improve guideline adoption at the point of care.

📋 Description

• Own a portfolio of accounts post-launch • Run structured quarterly business reviews • Monitor adoption metrics • Triage inbound support requests • Gather and relay structured product feedback • Document the measurable impact of Avo at each site • Own renewal timelines for your accounts • Identify and develop upsell opportunities • Build mutual success plans with customers • Build and formalize the CS playbook • Create scalable customer-facing resources • Define and instrument the metrics that matter for customer health and team performance • Own the process for gathering and documenting ROI

🎯 Requirements

• 7+ years in customer success or account management in healthcare technology • Proven track record owning renewals and upsells with numbers to show for it • Experience building or formalizing CS processes from scratch • Strong executive presence • Comfort with analytics tools and a hunger for data • High tolerance for ambiguity; startup experience is a plus

🏖️ Benefits

• Flexible and generous PTO • Medical, dental, and vision coverage for you and your family • Contribution matching to help invest in your future • Tax-free funds for personal device usage • $130,000 – $160,000, performance bonus, and equity