Director of Partner Success

🕒 May 14

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The Suite

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

<The Suite> The Suite is an invite-only, AI-enhanced professional network and events platform that connects C-suite and senior executives in curated peer communities (e. g. , Legal, Finance, Executive) to share insights, solve complex problems, and build trusted relationships. It combines a proprietary AI-driven member platform, private communities, and curated in-person/virtual events to help leaders make faster, better decisions through peer expertise.

📋 Description

• Directly manage a team of Senior Partner Success Managers — providing coaching, accountability, and a clear vision for what great looks like on this team • Own your own book of business, managing a portfolio of partners end-to-end from onboarding through renewal and expansion • Build trusted, high-touch relationships with partners — serving as their primary advisor and point of contact across their entire sponsorship experience • Deeply understand each partner's goals and proactively align them to the right opportunities across The Suite's platform, events, and programming • Translate partner activity into clear ROI narratives — surfacing insights, wins, and strategic value in ways that resonate with senior business leaders • Identify and close growth opportunities including upsells, expansions, and new partnership constructs that align with partner priorities and available inventory • Monitor partner health metrics and proactively address risk while keeping renewal and expansion pipelines consistently full • Lead and contribute to planning, execution, and tracking of partner-focused initiatives across the business • Champion an AI-forward operating model — building automations, agents, and internal/external-facing tooling that accelerate results, scale the team's capacity, and enhance the partner experience • Design and deploy partner success agents for recurring workflows • Automate data flows between Hubspot, Airtable, DocSend, Gmail, and more • Continuously improve and expand the agent stack as the business grows and new needs emerge • Document your agents and workflows so the whole team can understand and maintain them

🎯 Requirements

• Proven experience in enterprise customer or partner success, with a track record of managing complex, high-value relationships at a senior level • Experience managing or mentoring team members, with a natural instinct for developing people and holding high standards • Background working with partners or clients where in-person events, sponsorships, or experiential programming were a meaningful component of the relationship • Demonstrated ability to learn and deeply understand partner goals; bonus points for having previously worked with professionals in legal or finance • Demonstrated ability to lead or meaningfully contribute to AI-focused initiatives — whether building automations, deploying agents, or driving adoption of AI tools within a team • Strong commercial instincts — comfortable identifying upsell and expansion opportunities and driving them to close • Exceptional communicator who can distill complex activity into executive-ready insights and build genuine rapport with senior stakeholders • Highly organized and data-oriented, with a habit of monitoring partner health metrics and acting on signals proactively.

🏖️ Benefits

• Offers Equity • $40K – $80K Commission