Client Success Director

🕒 May 20

🇺🇸 United States – Remote

💵 $123.1k - $206.8k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Dun & Bradstreet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1841

🤝 B2B

🏢 Enterprise

💸 Finance

B2B • Enterprise • Finance

Dun & Bradstreet is a global provider of business decisioning data and analytics. They offer comprehensive information on businesses, providing insights and intelligence to facilitate commercial credit decisions, B2B marketing, and supply chain management. Their services are designed to help companies make informed decisions by offering a vast database of commercial data from around the world. Dun & Bradstreet is widely recognized for its Data Universal Numbering System (DUNS number), which is used to identify businesses globally.

📋 Description

• Serves as the primary post-sale point of contact for clients • Work as a Trusted Advisor to provide strategic guidance and a path to value with clients. • Actively manage a portfolio of assigned accounts so that clients may achieve their positive business outcomes • Responsible for all post-sale activities as part of the clients’ journey, including business outcome planning (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers • Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal • Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth • Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success • Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs • Are the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions • This role is intended for a professional who has wide-ranging experience

🎯 Requirements

• 15+ years of relevant experience • Bachelor's Required • Master's Preferred • Minimum of 15 years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts • Has technical acumen to understand and connect the clients’ business goals with our product abilities • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment • Experience in working with complex, multi-divisional, multi-geographical customers • Experience working with cross-functional teams (Product, Sales, Support, Ops) • A bias for action • Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success • Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

🏖️ Benefits

• Generous paid time off in your first year, increasing with tenure. • Up to 16 weeks 100% paid parental leave after one year of employment. • Paid sick time to care for yourself or family members. • Education assistance and extensive training resources. • Do Good Program: Paid volunteer days & donation matching. • Competitive 401k with company matching. • Health & wellness benefits, including discounted Wellhub membership rates. • Medical, dental & vision insurance for you, spouse/partner & dependents.