
10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
🧬 Biotechnology
Healthcare • Healthcare Insurance • Biotechnology
Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.
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10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
🧬 Biotechnology
Healthcare • Healthcare Insurance • Biotechnology
Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.
• Deliver technical support and maintenance services, including troubleshooting, repairs, and installations • Document diagnostics, resolutions, test procedures, and case status accurately • Follow established processes under direct supervision while applying independent judgment • Track customer interaction time, parts usage, and service outcomes in real time • Prepare for service visits by diagnosing issues, organizing parts, and creating action plans for first-visit resolution • Address customer escalations, complaints, and feedback • Execute field service tasks using diagnostic tools and troubleshooting techniques • Identify sales opportunities and value-added services during field visits • Continuously expand knowledge of assigned products and services
• 4 to 8 years of experience on Cathlab, Xray, C-arm with IT and Network knowledge • Good communication skills • Regulatory Compliance • Data Analysis & Interpretation • Root Cause Analysis (RCA) • Troubleshooting • Escalation Management • Service Operations • Technical Documentation • Customer Service • KPI Monitoring and Reporting • Product Installation • Product Repair & Maintenance
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