Field Specialist, Cologne/Bonn

🔥 2 minutes ago

🇩🇪 Germany – Remote

💵 €57k - €64.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Independently perform repairs and installations, including remote repairs and Field Change Orders • Analyze faults across systems and develop solutions while considering clinical, technical, and commercial aspects • Ensure customer satisfaction through professional communication, proactive escalation management, and collaboration with internal and external partners • Provide guidance to colleagues • Deliver technical training during installations • Coordinate small projects, such as relocations and upgrades • Independently resolve IT and network issues • Support Sales and Project Management with technical questions • Share relevant information and provide customer support as part of maintenance activities • Fully document all activities in accordance with Philips quality standards • Report safety-related deficiencies and comply with relevant processes • Act as a Medical Device Consultant in accordance with Section 83 of the German Medical Devices Law (MPDG)

🎯 Requirements

• Field service experience, along with relevant knowledge of medical technology and basic medical knowledge • Excellent internal and external communication skills, a confident manner, reliability, and professionalism • Customer management, assertiveness, and professional escalation management skills • Cross-functional collaboration and strong teamwork skills • High flexibility, willingness to travel extensively (>70%), including weekend work and 24/7 on-call availability • Solid IT and networking skills, good knowledge of MS Office, and strong documentation skills • Experience in a radiology environment and expertise in radiation protection

🏖️ Benefits

• Attractive compensation in accordance with the IG Metall collective agreement • 30 days of annual leave • Subsidized Deutschlandticket public transport pass • Leasing options for private use, including bicycles, cars, smartphones, and more • Various health, professional development, and personal development programs • Employer-funded pension plan • Two weeks of paid leave for partners in connection with the birth of a child • Discounts on Philips products • One paid day for volunteering • Various team and cultural activities • Company car with the option for private use (taxed at the 1% rate)

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