Philips
10,000+ employees
⚕️ Healthcare Insurance
🧬 Biotechnology
Healthcare Insurance • Biotechnology • Medical Devices
Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.
Service Engineer – DXR
🕒 July 7
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Philips
10,000+ employees
⚕️ Healthcare Insurance
🧬 Biotechnology
Healthcare Insurance • Biotechnology • Medical Devices
Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.
📋 Description
• Manage inbound calls from customers • Remotely accessing the system and providing initial remote diagnosis for DXR devices • Create a case for customer calls, verifying contract entitlement • Proactive monitoring of systems to achieve zero downtime • Book a time slot for an engineer to attend site when a remote diagnosis is not possible • Ensure both internal and external customers are kept informed of next steps • Escalate technical issues when required and support infield engineers with technical knowledge • Identify opportunities to improve the customer experience • Demonstrate agility to support other Service Delivery teams as required
🎯 Requirements
• Relevant degree in engineering or a technical trade • Previous experience within Medical devices highly regarded • Prior experience in maintaining and troubleshooting DXR systems or other complex technical equipment • Demonstrated integrity and commitment to customer service with strong communication skills • Savvy IT skills and experience with Microsoft products • Proactive ownership of problems through to completion • Ability to work under pressure and with attention to detail
🏖️ Benefits
• Equal opportunity employer committed to building and supporting an inclusive workforce • Accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990
Apply NowSimilar Jobs
🕒 July 2
Field Service Engineer managing technical support and customer satisfaction in eye care. Installing equipment and performing repairs across New Zealand's South Island.
