Support Engineer – MR

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Provide remote technical support for MRI systems • Be the ambassador of Philips HealthTech ensuring customer satisfaction while meeting or exceeding business targets • Receive, register, and provide technical service for requests or problems • Use remote diagnostics, troubleshooting techniques, and technical information to communicate solutions • Focus on Remote Resolution with clear action plans if not possible • Handle complaints and escalations for accurate analysis and action • Part of Remote Service Engineer team reporting to Remote Team Lead

🎯 Requirements

• Customer orientation, stress-resistance, great communication and team-working skills • Technical education at the university level or similar (bachelor's degree) • 3-5 years of work experience as a Field Service Engineer or similar for MRI modality • Previous experience/knowledge of remote technical support is a nice to have • Continuous improvement and Lean methodology mindset • Proficiency in English is essential, with Spanish as the main local language required

🏖️ Benefits

• Health technology company focused on improving healthcare • Passionate team motivated to make a difference • Equal employment opportunities and a commitment to diversity