Patient Partner Representative, PH

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🕒 March 19

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Phoenix Med Health

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51 - 200 employees

📋 Description

• Call patients to confirm visits, document updates, concerns, and follow-up requests. • Review medications, lab results, and communicate outstanding provider requests to relevant teams. • Prepare patient charts with key concerns and recommendations before visits. • Assist with provider orders, escalations, and urgent patient needs. • Monitor service quality through patient feedback, chart reviews, and call performance. • Participate in call monitoring, calibration sessions, and quality improvement initiatives. • Track and analyze call metrics, maintain dashboards, and provide actionable data to management. • Record all patient interactions and scripts in the electronic health system, escalating urgent cases as needed. • Maintain accurate and up-to-date patient information. • Prepare internal and external quality reports and support operational performance initiatives.

🎯 Requirements

• Must have an RN license • USRN License, US MA certification preferred • Experiences in the healthcare environment for 3-5 years plus. Creating patient notes and working with Doctors or Health Practitioners in patients’ health care plans • Spanish speaker is a plus • Experience in EHR is a plus • Computer skill is a must • Strong communication skills

🏖️ Benefits

• Health insurance • Professional development