Director of Engineering – Salon Operations, Consumer

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🔥 1 minute ago

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Logo of Phorest Software

Phorest Software

201 - 500 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $12M Debt Financing - Phorest on 2022-03

Consulting • Marketing • Healthcare

Phorest Software is a software company that builds and delivers a cloud-based platform to support salons and businesses in the beauty industry. Founded in 2002, Phorest provides salon management tools including bookings, payments (PhorestPay), client management, marketing and analytics, serving thousands of salon customers globally while emphasizing community, sustainability and employee culture. The company operates as a B2B SaaS provider with a distributed, growth-focused workforce of 400+ employees.

📋 Description

• Lead two engineering organisations covering Salon Operations and Consumer • Partner with Product, Design, Customer Success, Support, and fellow Engineering leaders • Champion a customer-first engineering culture while balancing product delivery, technical excellence, reliability, and platform health • Provide strategic engineering leadership across the domain • Create clarity, alignment, and momentum while empowering teams to make decisions • Oversee the Level 3 support model and improve reliability, tooling, and engineering practices • Champion quality, security, performance, and operational health • Translate business goals into an engineering vision and roadmap • Drive initiatives that improve customer outcomes while balancing delivery, technical investment, and organisational priorities • Coach and support Heads of Engineering and Principal Engineers • Build high-performing, engaged teams and foster collaboration, continuous improvement, feedback, and growth • Ensure teams have the people, processes, and support needed to succeed • Use data and team feedback to improve performance, engagement, and ways of working

🎯 Requirements

• Proven experience as a Director of Engineering or similar leading multiple teams/groups in a product software environment • Experience as a manager of managers • Strong track record in delivery leadership, including prioritisation, risk management, dependency coordination, and stakeholder communication • Credible technical depth to challenge and support architectural choices without needing to be a hands-on contributor • Experience partnering closely with Product to deliver customer outcomes • Demonstrated people leadership, including coaching managers and managers of managers • Experience developing senior individual contributors • Ability to create clarity and psychological safety • Comfortable operating in ambiguity and making timely decisions with incomplete information

🏖️ Benefits

• Private healthcare • 2 Wellness Days • Employee assistance program • Free online GP service • Competitive Compensation • Employee Share Purchase Scheme • Pension • Life Assurance • Income Protection • Bike to work scheme • Tax saver transport tickets • 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause • Enhanced Maternity and Paternity Benefits • Extensive development opportunities • Development programs • Access to online resources including LinkedIn Learning • 3 moving days • Flexi-time • Working from home • Remote work

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