Accounts Receivable Representative

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🕒 July 21

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Logo of Physical Therapy & Sports Medicine Centers

Physical Therapy & Sports Medicine Centers

201 - 500 employees

Founded 2000

🏥 Healthcare

🧘 Wellness

⚽ Sports

Healthcare • Wellness • Sports

Physical Therapy & Sports Medicine Centers is a privately owned network of outpatient physical therapy clinics based in Connecticut that provides services focused on relieving pain and restoring, maintaining, and enhancing movement. They offer in-person treatments (post-op rehab, dry needling, TPI golf therapy, balance rehab, etc. ), patient resources, a careers center, and virtual physical therapy for residents in selected states. The organization accepts major insurance plans and emphasizes clinical excellence, patient experience, and community reputation.

📋 Description

• Meet accounts receivable productivity benchmarks • Communicate with payers regarding outstanding claims, question denials and request reprocessing of claims • Manage denials by correcting errors, resubmitting claims to correct payer, submitting corrected claims, or appealing carrier denials • Document account notes in the billing system for each action taken to resolve outstanding balances • Handle incoming calls regarding patient balances for all clinics • Respond to requests from the payer for information to support claims processing • Utilize insurance carrier websites to investigate eligibility, claim status, and other information for claim resolution • Identify trends relative to payers, clinics, staff, services, providers, or policies • Communicate insurance overpayments to appropriate AR team member • Report incorrect payments and posting errors to payment posting team

🎯 Requirements

• 1-2 years’ medical accounts receivable experience (experience in physical therapy preferred) • Customer service focused • Excellent time management and organizational skills • Excellent interpersonal and communication skills • Strong computer skills including data entry, Excel & Microsoft Office and ability to navigate multiple programs, browsers, network connections, file management and search tools

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