VP, Brand & Community

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2 days ago

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Pindrop

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Cybersecurity • Telecommunications • Finance

Pindrop is a leader in voice authentication and fraud detection, offering innovative solutions to enhance the security of voice communications. The company uses advanced technologies such as liveness detection, behavioral analysis, and voice biometrics to combat threats like deepfakes and spoofing in various sectors including banking, finance, insurance, and retail. Pindrop integrates with platforms like Five9 to provide multifactor authentication, ensuring both the protection of sensitive information and a seamless user experience. With a focus on securing call centers and smart devices, Pindrop helps businesses prevent fraud and improve customer interactions by leveraging cutting-edge audio, voice, and AI technologies. Their solutions are trusted by some of the largest financial institutions and insurance companies around the world.

201 - 500 employees

Founded 2011

🔒 Cybersecurity

📡 Telecommunications

💸 Finance

📋 Description

• Define and lead Pindrop’s global brand and customer marketing vision to strengthen awareness, trust, and advocacy across target markets. • Oversee brand architecture, positioning and creative direction across all owned, earned, and paid channels to ensure consistency and differentiation. • Lead customer advocacy programs, including customer advisory boards, reference initiatives, case studies, and success storytelling. • Develop and scale customer engagement programs that highlight innovation and measurable impact, partnering with Customer Success, Sales, and Product, research & Engineering. • Drive content strategy and agendas for customer conferences, executive summits, and experiential activations that reinforce the brand and generate measurable engagement. • Collaborate with Growth and Product Marketing to integrate brand and customer insights into campaigns and GTM initiatives. • Manage agency and vendor relationships to deliver compelling creative, digital, and experiential brand assets. • Establish measurement frameworks and AI-powered dashboards to assess brand perception, engagement, and customer health metrics. • Oversee the customer marketing budget, prioritize investment areas, and communicate ROI transparently to leadership. • Champion diversity, inclusion, and ethical storytelling in all brand and customer initiatives, ensuring authenticity, representation, and alignment with Pindrop’s values.

🎯 Requirements

• 15+ years’ experience in brand, customer, or field marketing in enterprise SaaS or technology organizations. • Demonstrated success managing brand strategy, creative development, and customer engagement programs at scale. • Experience collaborating with executives and customer advocates to develop thought leadership and case studies. • Deep understanding of brand metrics, NPS, and customer advocacy performance measurement. • Expertise with marketing automation, CRM, and data visualization tools (e.g., Salesforce, Marketo, Tableau, Sprout Social).

🏖️ Benefits

• Competitive compensation, including equity for all employees • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Affordable vision and dental plans for you and your family • Employer-provided life and disability coverage with additional supplemental options • Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents • Identity protection through Norton LifeLock • Recurring monthly Phone and Internet allowance • One-time home office allowance • Remote first environment – meaning you have flexibility in your day! • Company holidays • Annual professional development and learning benefit • Pick your own Apple MacBook Pro • Retirement plan with competitive 401(k) match • Wellness Program, including Employee Assistance Program, 24/7 Telemedicine