Sage X3 Customer Support Consultant

🕒 April 8

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Pine Services Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Pine Services Group is a long-term global holding company within Evergreen Services Group that partners with, acquires, and supports ERP and technology-enabled services businesses. It preserves the identity and independence of portfolio companies while providing financial clarity, strategic and operational support (recruiting, sales/marketing, infrastructure), and a peer community to drive sustainable, long-term growth for firms focused on ERP systems, business applications, and managed IT services.

📋 Description

• Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution. • Use remote access tools to diagnose and troubleshoot issues directly within client environments. • Analyse, replicate, and resolve support cases within Inixion's escalation guidelines. • Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues. • Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing. • Communicate proactively with your manager, flagging issues as they arise rather than after the fact. • Uphold a high standard of written and verbal communication with clients at all times. • Support colleagues when capacity or complexity demands it. • Travel to client sites and internal Inixion meetings as required.

🎯 Requirements

• Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience. • Confident, professional, and able to work independently with minimal direction. • Strong organisational and analytical skills with a methodical approach to problem-solving. • Clear, professional communicator — both in writing and verbally. • Experience with Sage Intacct. • Familiarity with Microsoft SQL and/or Crystal Reports. • Proficiency in Microsoft Office.

🏖️ Benefits

• Bonus: 7.5% Annually • Holiday: 20 days per year, increasing annually to a maximum of 25 days • Private Health: Eligible to join after 6-month probationary period • Pension: Eligible to join after 3 months • Bonus Scheme: Eligible after 6-month probationary period • Life Assurance: Eligible after 6-month probationary period • Broadband/Mobile Allowance: Included