Customer Experience Operations

Job not on LinkedIn

🕒 April 7

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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tem

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

⚡ Energy

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

tem is a company that empowers businesses to save on energy costs by directly purchasing from renewable energy generators. With its innovative RED™ product, tem simplifies the energy procurement process, offering transparency and a streamlined portal for managing contracts, quotes, and billing. The company aims to reduce the expense associated with traditional energy suppliers, enabling clients to cut energy costs by up to 25% while supporting the transition to renewable energy. tem's mission is to create accessible renewable energy solutions for all businesses, promoting sustainability and fair pricing within the energy market.

📋 Description

• Keep operations running accurately • Own and execute back-end processing tasks that keep Customer Experience and the Onboarding and Service team running (document management, data entry, system administration, operational housekeeping). • Deliver work to a consistently high standard of accuracy and attention to detail. • Partner closely with stakeholders so manual processing work is handled efficiently and doesn’t become a bottleneck to customer-facing delivery. • Flag blockers, data issues, or anything that looks wrong early. • Identify repetitive or manual processes and proactively propose solutions to reduce friction (tooling, process redesign, or flagging issues to the right person in Product, Engineering, or Operations). • Adopt existing templates and automation tools to improve your own efficiency. • Contribute to a smarter way of working across the Engine. • Produce clean, clear operational artefacts (process documentation, tickets, action trackers) so work can be picked up easily by others and nothing gets lost. • Communicate progress in a consistent, simple way: what’s done, what’s next, and what’s blocked. • Develop a working knowledge of the CX tooling stack and triage systems, including Intercom and HubSpot. • Support system administration, understand how customer queries move through the Engine, and help diagnose and unblock common issues. • Liaise confidently with Product, Engineering, and other teams when your work intersects with theirs. • Be curious and communicative; you don’t need to be a technical expert yet.

🎯 Requirements

• High attention to detail; takes accuracy seriously and notices when something doesn’t look right. • Strong drive to improve (not just getting through the task list, but thinking about how the work could be done better). • Communicates clearly in writing and documents work so others can follow it. • Comfortable doing manual, repetitive operational work — and motivated to reduce it over time. • Familiarity with CX or support tooling (Intercom, Zendesk, Zoho Desk, or similar) is a strong plus. • Escalates early, takes ownership, and doesn’t wait to be told what to do next. • Comfortable working in a fast-paced environment with shifting priorities.

🏖️ Benefits

• Salary aligned to internal benchmarks and reviewed twice a year. • Stock options so everyone has ownership in our mission. • 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. • Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. • Home working and wellbeing budgets: • Up to £1,200 or €1,200 per year for your remote setup. • Up to £150 or €150 per month for wellbeing.