Customer Experience Executive

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🕒 March 20

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Zoa Rental

WebsiteLinkedInAll Job Openings

11 - 50 employees

Zoa is the UK’s only integrated rental solution, allowing brands to offer their customers pay-per-wear models from their existing website.

📋 Description

• Answering customer queries through email, live chat, WhatsApp/SMS and social media • Understanding Zoa Clients’ T&Cs to provide the correct information to customers • Investigating and resolving customer issues or complaints quickly • Issuing rental credit codes and refunds to customers • Communicating with customers about their orders, including any delays or changes needed to their order • Liaising with the warehouse or other fulfilment and dry cleaning partners to resolve customer and stock issues and confirm and organise new stock deliveries • Speaking with delivery partners to resolve any issues with the delivery of orders • Following up with customers who haven’t returned their orders on time • Fulfilling orders once they have been despatched by the warehouse or other fulfilment partners • Recording any stock that is ex-hired • Recording any stock that is sold • Recommending potential solutions or improvements from feedback from customers • Preparing product or service reports • Sending surveys to customers to collate feedback

🎯 Requirements

• Excellent communication skills • Team player • Ability to use initiative to resolve problems • Experience working in a fast paced environment • Outstanding organisation skills

🏖️ Benefits

• Employees can work remotely