Practice Director, Professional Services

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $35M Series F - Ping Identity on 2014-09

Cybersecurity • SaaS • Enterprise

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy. • Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings. • Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals. • Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement. • Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners. • Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance. • Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics. • Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets. • Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk. • Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives). • Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals. • Drive a culture of collaboration, innovation, and customer obsession. • Champion the career development of team members through clear growth paths, coaching, and performance management.

🎯 Requirements

• 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery. • Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity. • Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models. • Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT. • Skilled in navigating complex client environments and executive-level stakeholder management. • Strong people leadership and organizational development skills. • Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred. • Ability to travel within the Americas up to 30%.

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)