Senior Customer Success – Enablement Manager

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🔥 4 minutes ago

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Logo of Pinnacle - AI Coaching

Pinnacle - AI Coaching

2 - 10 employees

🤖 Artificial Intelligence

👥 HR Tech

☁️ SaaS

💰 Non equity assistance on 2023-08

Artificial Intelligence • HR Tech • SaaS

Pinnacle - AI Coaching is an enterprise software platform that delivers AI-powered, contextual coaching (branded “Pascal”) embedded directly into workplace tools like Slack, Teams and Zoom. It provides proactive, personalized real-time coaching for managers and people leaders — helping with leadership skill building, difficult conversations, 1:1s, role plays, culture transformation and performance alignment — while emphasizing enterprise-grade security and built-in guardrails. The product is positioned as a B2B solution for HR and learning teams to scale personalized coaching, extend HRBP capacity, and improve manager effectiveness with measurable retention and NPS improvements.

📋 Description

• Serve as the relationship owner for a portfolio of customer accounts • Facilitate stakeholder alignment inside customer organizations • Design adoption programs and custom communications • Help customers build the internal change management muscle they need to drive adoption • Monitor engagement data across the portfolio to proactively identify at-risk accounts • Implement automation opportunities across the CS workflow • Create and maintain the reporting infrastructure

🎯 Requirements

• 5+ years in a role where you owned a complex external or internal stakeholder relationship end to end with HR or L&D stakeholders • Genuine AI fluency • Hands-on automation and process-building experience from scratch • Change management chops • Strong executive presence and communication skills • Strong written communicator • Extreme ownership mentality

🏖️ Benefits

• Offers Equity • Offers Commission

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