Product Training Specialist

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🕒 April 20

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Benjamin Moore

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🛒 Retail

🛍️ eCommerce

B2B • Retail • eCommerce

Benjamin Moore is a leading manufacturer of premium quality paints and coatings. Known for its wide range of colors and eco-friendly options, the company has catered to both residential and commercial markets, providing innovative products that enhance the beauty and durability of surfaces. With a commitment to quality and customer satisfaction, Benjamin Moore has established itself as a trusted brand in the paint industry.

📋 Description

• Collaborate with the sales team and BMUK leaders to plan, build, & implement customized training programs for target stockist and end-user customers • Conducts “Train the Trainer” sessions for sales reps so they can deliver and reinforce product training for stockists and end-users • Maintain regular communication with sales leadership to ensure alignment on training plan(s) and execution. • Provides product support for sales and marketing events, or tradeshows. • Acts as a liaison between the product marketing team and R&D to test new products. • Training facilitation through a positive learning environment and group activities • Facilitate learning and development programs for Benjamin Moore sales representatives, stockists and end-users in subjects including, product knowledge, product application, and complaint handling best practices • Monitor outcomes and effectiveness of training business plans and contributing activities • Assist the sales team with complaint resolution by lending technical support • Work collaboratively with the US-based transformation & development team to leverage existing content and training tools • Builds and/or tailors existing US or Canadian training programs to meet UK customer needs. • Collaborate as part of cross-functional teams to explore change management initiatives and growth programs for new product launches • Utilize available systems & technology to facilitate improved reporting and communication with internal customers

🎯 Requirements

• BA/BSc University degree preferred, or equivalent industry business experience • Minimum of 5 years' work experience in Sales or Training • Excellent product application skills, including experience in spray • Fluent in English with additional European language an advantage • Demonstrate strong facilitation and training delivery skills in various formats • Demonstrate ability to learn and deliver technical content • Excellent oral, written communication and group presentation skills • Strong capability to plan, develop and facilitate live and virtual training • Ability to conduct training needs assessments • Consultative, planning, and organizational skills • Passion for continuous learning • Strong analytical skills to identify and troubleshoot user issues during training • Ability to adjust training strategies based on user feedback and changing project requirements • Demonstrated flexibility for changing priorities while demonstrating a sense of urgency • Excellent PC (MS Office, PowerPoint, etc.) and strong presentation skills

🏖️ Benefits

• Professional development opportunities • Ability to travel 50% • Flexible working hours