Product Specialist – PIX4Dcatch

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪄 Product Specialist

👻 Ghost score 12%

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Logo of Pix4D

Pix4D

201 - 500 employees

Founded 2011

🏗️ Construction

💼 Consulting

📦 Logistics

💰 $2.4M Seed Round on 2012-07

Construction • Consulting • Logistics

Pix4D is a company specializing in photogrammetry software and cloud solutions for ground and drone mapping, 3D modeling, and site documentation. They offer a range of products including PIX4Dmapper, PIX4Dcloud, PIX4Dfields, PIX4Dreact, PIX4Dsurvey, and more. Their solutions are widely used in industries such as surveying and mapping, architecture, engineering, construction, precision agriculture, and energy. Pix4D also provides training and support to help users maximize the capabilities of their software and hardware solutions.

📋 Description

• Troubleshoot and respond to enterprise customer issues related to the PIX4Dcatch mobile app • Work with developers to report and track bugs and recommend feature improvements • Coordinate with global customer service as the PIX4Dcatch product expert • Inform sales, marketing, customer success teams, and key customer accounts about new features and updates • Organize product update communications, client webinars, and support documentation • Coordinate beta testing with key B2B accounts and gather early feedback • Communicate customer feedback to the product development team and follow up on customer dialogues • Monitor product adoption and usage to support or refute qualitative insights and shape the product roadmap • Analyze market trends and competitors to identify product development opportunities • Serve as the internal subject matter expert for PIX4Dcatch and support sales, customer service, and customer success teams • Coordinate development of defined, low-complexity features in PIX4Dcatch and across product teams • Interface with clients, developers, UX designers, and the product manager

🎯 Requirements

• A technical bachelor's degree with some geospatial focus or a related field; or equivalent practical experience • A strong product-centric profile unrelated to geospatial will be equally considered • Proven experience (typically 2-4 years) in B2B SaaS, ideally in an Associate Product Management, Technical Support, Customer Success, or Product Operations role • Fluent verbal and written communication skills in English (C2) • Proficient with product development, analytics and/or technical support tools (eg. Jira, Confluence, Hubspot, Mixpanel) • A plus if you have experience with GIS systems, using RTK rovers, and/or mobile application product lifecycle • Strong interpersonal skills with a natural ability to build rapport and trust with diverse clients • Excellent problem-solving abilities and a proactive, solutions-oriented mindset • Demonstrated ability to learn new technologies quickly and maintain product expertise • Strong organizational skills and ability to manage multiple priorities and accounts effectively

🏖️ Benefits

• Exciting work with cutting-edge technology in an international company • Flexible working hours • Paid vacation (amount depends on location) • Employee Assistance Program (Mental, Legal and Financial assistance) • Company Social Events

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