Loan Counselor

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Planet Home Lending, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💸 Finance

🏦 Banking

👥 B2C

💰 $475M Debt financing on 2025-01

Finance • Banking • B2C

Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals.

📋 Description

• Responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio • Assist other loan counselors in the negotiation and collection of delinquent accounts • Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies • Assist mortgagors in bringing their loan current by contact through inbound/outbound calls and established skip trace methods • Set payment arrangements for total amount due or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy • Document and maintain on-line collection history detailing events to bring the loan current • Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department • Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily • Maintain up to date knowledge and adhere to investor rules and requirements • Performs other duties as assigned

🎯 Requirements

• High school diploma or equivalent • One year of collection experience or equivalent • Mortgage collection experience a plus • Courteous, tactful and assertive interpersonal skills • Demonstrates effective listening skills • Data Entry Skills • Strong analytical and negotiating skills • Ability to work well on a team and focus on results • Ability to research and resolve problems effectively • Excellent verbal and written communication skills with strong interpersonal skills • Possess strong problem-solving skills • Ability to work effectively in a demanding, team-oriented, and fast-paced environment • Working experience within a call center • Experience working with Microsoft Windows applications • Ability to work assigned/flexible hours necessary to complete the job on a weekly basis