Business Process Engineer

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🕒 May 20

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Planit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🔒 Cybersecurity

🤖 Artificial Intelligence

B2B • Cybersecurity • Artificial Intelligence

<Planit> is a global quality engineering and software testing services company that helps enterprises improve software quality, delivery and customer experience. Planit delivers QA & testing, test automation, performance testing, security and accessibility testing, test data management, RPA/IA advisory, DevOps and quality engineering consultancy, plus training and staff augmentation. The company leverages AI-driven quality solutions and managed outcome-based services to accelerate digital transformation for large organizations across multiple industries.

📋 Description

• Support process discovery by documenting current‑state processes using standard methods (e.g. process maps, BPMN diagrams, SIPOCs, SOPs). • Analyse processes to identify steps suitable for automation and simplification. • Lead the design and configure RPA and agentic AI workflows • Build, test and deploy automation solutions using approved platforms, tools and standards. • Develop and maintain technical and process documentation for all automations (design specs, configuration guides, test cases, runbooks). • Execute unit, system and user acceptance testing for automation solutions; capture and resolve defects. • Monitor automated workflows in production, troubleshoot issues and implement fixes or enhancements. • Contribute to continuous improvement by collecting data, measuring automation performance and suggesting optimisation opportunities. • Work with cross‑functional stakeholders to clarify requirements and validate solutions. • Set BPE team technical standards, including development guidelines, access controls, change management and testing practices. • Support benefit tracking by providing data and insight on automation usage, error rates and processing times. • Contribute to BPE playbooks, templates and reusable components to help scale automation delivery. • Collaborate with the BPE Director on what process to automate, agree on what the measure of success is for those processes and activity monitor

🎯 Requirements

• 5+ years of experience in business process engineering, automation development, business analysis or a related field. • Experience with business process modelling and documentation (e.g. BPMN, SIPOC, swimlane diagrams, SOPs). • Hands‑on experience with one or more RPA or intelligent automation platforms (e.g. major RPA tools, workflow engines preferably UIPATH). • Exposure to or strong interest in agentic AI concepts (e.g. AI agents, LLM‑based workflows) and their integration into business processes. • Familiarity with APIs, web services or integration techniques used to connect automation solutions to enterprise systems. • Understanding of typical HR, IT and Finance back‑office processes and common automation use cases (e.g. employee onboarding, ticket handling, invoice processing). • Awareness of enterprise architecture, security, risk and compliance considerations when designing and deploying automations. • Ability to write clear, structured documentation for technical and non‑technical audiences. • Ability to break down complex processes into clear steps and identify bottlenecks, manual work and error‑prone activities. • Experience analysing data (e.g. volumes, cycle times, error rates) to assess automation suitability and impact. • Strong troubleshooting skills to diagnose and resolve issues in automation workflows and integrations. • Capability to propose pragmatic improvements that balance quick wins with longer‑term process optimisation. • Comfort using metrics and dashboards to monitor performance and drive continuous improvement. • Experience working in Agile or iterative delivery environments (e.g. sprints, Kanban, incremental releases). • Ability to manage own tasks, estimate effort and meet agreed deadlines with minimal supervision. • Strong collaboration and communication skills, able to work effectively with business stakeholders, architects and engineers. • Openness to feedback and willingness to learn new tools, methods and technologies, especially in AI and automation. • Structured approach to work with attention to detail and quality (including testing and documentation). • Comfortable working with distributed or offshore team members using remote collaboration tools. • Relevant certifications in RPA platforms, BPM, cloud or related technologies are highly regarded but not mandatory.

🏖️ Benefits

• Play a critical role in shaping how NRI operates and grows • Work closely with senior leaders and teams across the business • Have real influence on processes, people, and outcomes