Senior Customer Success Manager

3 days ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+26 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75k - $146.3k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Platform Science

WebsiteLinkedInAll Job Openings

Transport • SaaS • Enterprise

Platform Science is a technology company providing innovative fleet management solutions for the transportation industry. The company offers a comprehensive platform that integrates various driver applications and back-office tools to enhance productivity, safety, and compliance for enterprise fleets. Their solutions include navigation, compliance and driver safety tools, as well as analytics and data management services. Platform Science's marketplace allows for integration with a wide array of partner solutions, offering flexibility in fleet management. It is trusted by leading enterprise fleets for streamlining operations and improving driver and vehicle performance.

201 - 500 employees

Founded 2015

🚗 Transport

☁️ SaaS

🏢 Enterprise

📋 Description

• Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle. • Responsible for implementation and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership. • Facilitate Business Reviews (BR’s) with your customers • Drive customer adoption of Platform Science solutions while ensuring long-term retention • Work with internal teams sharing customer experiences to help drive product roadmaps • Strong verbal and written communication skills including strong technical skills with experience documenting requirements, issues and outcomes • Mentor and train our top customers with a deep desire to help them reach their business goals • Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs • Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal • Effectively manage multiple projects and deadlines at the same time • Communicate new solutions and innovation roadmap during Business Reviews with your customers • Increase recurring revenue from your customers (applications, added subscriptions, etc)

🎯 Requirements

• Bachelor’s degree, preferably in a technical discipline • 3+ years of customer relationship management experience at a technology company providing solutions/services to the Transportation industry • Ability to learn and stay current on the Platform Science product suite and transportation industry direction • Strong knowledge of DOT/FMCSA Regulations • Familiar with Transportation Management System (TMS) products (i.e. TMW, McLeod, ICC, etc.) and route management or distribution software • Demonstrated experience guiding customers with confidence and integrity • Excellent planning, organization, and implementation skills • Strong interest and passion for coaching and mentoring others • Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing • Proven experience of understanding, organizing and facilitating through customer requests and concerns • Proficiency with Salesforce is a plus • Accommodate travel up to 50% of the time

🏖️ Benefits

• Medical, dental, and vision insurance • Short-term and long-term disability insurances • AD&D and life insurance • 401k plan • Paid vacation, sick leave and holidays • Six weeks of paid parental leave