Technical Success Architect

🕒 May 11

🏈 Alabama, Arizona, +26 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $85k - $117.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏛️ Architect

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Platform Science

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🚗 Transport

☁️ SaaS

🏢 Enterprise

Transport • SaaS • Enterprise

Platform Science is a technology company providing innovative fleet management solutions for the transportation industry. The company offers a comprehensive platform that integrates various driver applications and back-office tools to enhance productivity, safety, and compliance for enterprise fleets. Their solutions include navigation, compliance and driver safety tools, as well as analytics and data management services. Platform Science's marketplace allows for integration with a wide array of partner solutions, offering flexibility in fleet management. It is trusted by leading enterprise fleets for streamlining operations and improving driver and vehicle performance.

📋 Description

• Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM • Communicating with customers via inbound/outbound calls, emails, casework, and chats • Ensure individual and team SLA’s/KPI’s are maintained and on track • Clearly and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences • Collaborate with senior team members and internal teams to ensure team visibility to ongoing issues • Prioritize inbound cases and requests based on severity and customer impact • Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities • Collaborate on documentation creation needed for internal cross functional teams

🎯 Requirements

• Bachelor’s Degree or equivalent experience in a technology related field • 2+ years of experience working in software and hardware troubleshooting or development capacity • Demonstrated success with root cause analysis • Excellent communication skills via phone, verbal, and written • Position may require occasional evening or weekend hours, but primary workload involves standard business hours during the work week (8-5) • Ability to work in a fast-paced, ever changing environment, with a positive, growth-mindset attitude • Travel less than 10 percent of the time • Participation in on-call rotation

🏖️ Benefits

• For more information please see the Benefits Highlights brochure for regular, full-time employees.